Frequently Asked Questions

Q: I’m moving into a home that has County water available- what do I need to do?
A: A new customer form will need to be completed and a non-refundable transfer fee of $50 will need to be paid before the bill can be transferred into your name. If you are renting the home, an additional $100 renter deposit will also need to be paid. This money remains on file until you move out of the home and is refundable.

Q: Once, I’ve paid the necessary fees, when will my water be turned on?
A:If the fees are paid before 3:00 that day, we will attempt to get the water turned on the same day.

Q: What is I don’t have the money to pay my bill in full, can I set up payment arrangements?
A. Our staff will attempt to assist any customer that cannot pay their full by the due date, please contact our office at 828-757-5757, to make pay arrangements.

Q: When is my bill due each month and what is the cut-off policy for nonpayment?
A: Your bill is due 25 days from the billing date, check your bill for the exact day or contact our office. If unpaid by due date a late charge of $5.00 will be added to your bill. Any unpaid balance of 45 days will result in removal of meter.

What happens if my meter is removed for non-payment?
A: The total balance must be paid in order for service to continue and an additional reconnection fee of $50 will be added to your bill.

Q: If public water is not available to my property, will the County extend the water mainline to my home?
A: The County currently has two approved waterline extension programs, a petitioners and a developer’s plan. Please contact our office for assistance to see if you may qualify for one of these programs.

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